Jobs

Support Specialist

Gyula, Hungary

memoQ is a proprietary computer-assisted translation management software suite. It is developed by the software company memoQ Translation Technologies, established in 2004 and cited as one of the fastest growing companies in the translation technology sector (3x Deloitte Technology Fast 50 award winner). Our suite of products is helping thousands of skilled translators and hundreds of language service providers and enterprises across the world to improve their impact and performance.

About the Position

One of the cornerstones of memoQ’s success is the top notch technical support we provide to our customers. As part of memoQ’s team, you will work in our office in Gyula, providing support to our customers and internal team alike, regarding our products memoQ, memoQweb Language Terminal and memoQ Cloud. Identifying, reproducing and reporting errors, documentation and testing are all part of the job. The team works in shifts.

Key Responsibilities and Tasks:

• Continuous tracking and escalation of incoming support cases
• Responding and resolving support cases
• Reproducing and reporting software errors
• Identifying and reporting recurring issues to Support Manager
• Identifying and reporting bitter cases to Support Manager
• Performing product installation and activation

The Ideal Candidate

• IT related degree, or strong relevant background

• Good written and verbal communication skills in English

• Flexibility, ability to work in teams and shifts (24/5)

• Ability to organize and prioritize multiple deadlines, attention to details, accuracy

• Proactive and helpful attitude towards customers and colleagues alike

Requirements:

• IT related degree, or strong relevant background
• Good written and verbal communication skills in English
• Flexibility, ability to work in teams and shifts (24/5)
• Ability to organize and prioritize multiple deadlines, attention to details, accuracy
• Proactive and helpful attitude towards customers and colleagues alike

Location: Hungary, Gyula.

Compensation: Competitive salary.

Contact: If you feel you possess the skills listed above and you are interested in the job, please send your CV to careers@memoq.com

None of the Above Positions Fits You,
but You Would Like to Work at memoQ?

Send your CV and motivation letter in English to us. If your qualifications, professional experience and skills meet any other open positions, our HR Team will contact you.