Language Services Consultant


About memoQ:

memoQ is a proprietary computer-assisted translation management software suite. It is developed by the software company memoQ Translation Technologies, established in 2004 and cited as one of the fastest growing companies in the translation technology sector (3x Deloitte Technology Fast 50 award winner). Our suite of products is helping thousands of skilled translators and hundreds of language service providers and enterprises across the world to improve their impact and performance. Learn more about us at: www.memoq.com  


About the position:

The Language Services Consultant will help our new and existing clients to establish and maintain business continuity and a great memoQ experience. Work with multiple stakeholders to advise customers on best practices to ensure long-term ROI and satisfaction; deliver and coordinate problem-solving and training sessions with our Smarketing team; help customers establish optimal workflows and processes. Support Smarkerting with customer demos and strong technical knowledge in the buyer journey.


Key responsibilities:

  • Responds to Business Services related enquires in the helpdesk system, on the phone and in e-mail
  • Follows up on prospective inquiries for business services
  • Provides necessary information for AMs/AEMs to create quotes
  • Manages orders (projects) to make sure satisfactory delivery is achieved to the client
  • Provides implementation services for new customers, including
    • workflow assessment
    • localization strategy plan based on findings,
    • resources migration, server configuration, custom automations and solutions according to plan
    • training
  • Provides customized solutions to clients as memoQ filters and script development, workflow automation and integration-related solutions
  • Provides user coaching services as workflow assessment, problem-focused advisory calls, customized trainings online or onsite
  • Manages customized and sponsored developments including project management and budgeting
  • Provides technical insights and help to complete RFPs and RFIs
  • Learns about systems integrated with memoQ
  • Communicates with technology partners and provide technical assistance in memoQ-related developments and in solving integration issues
  • Support sales and product design teams with technical advice and share experience
  • Sourcing case studies and testimonials from existing accounts
  • Continuously learns about memoQ and its competitors, and the market.
  • Regularly shares insights with product management and marketing
  • Soliciting, collecting, and forwarding feedback from existing accounts-
  • Collaborates with the Product and Support teams, developers and engineers to help customers resolve issues they are facing
  • Invite, involve and engage customers for and during memoQ conferences and events


Requirements:

  • Minimum 5 years of relevant experience in business consulting
  • Understanding of business processes
  • Experience and proven track record in solution consulting
  • Software developer experience is an advantage
  • Strong customer focus
  • Excellent presentation and negotiation skills
  • Proficient in written and spoken English
  • Good command of MS Office
  • Ability to work independently
  • Ambitious, self-confident, enthusiastic

  • Location:Budapest (home office is allowed part-time)
  • Compensation:Competitive salary
  • Contact:If you feel you possess the skills listed above and you are interested in the job, please send your CV to careers@memoq.com
  • Attachment:N/A