Support Specialist

​memoQ is a proprietary computer-assisted translation management software suite. It is developed by the software company memoQ Translation Technologies, established in 2004 and cited as one of the fastest growing companies in the translation technology sector (3x Deloitte Technology Fast 50 award winner). Our suite of products is helping thousands of skilled translators and hundreds of language service providers and enterprises across the world to improve their impact and performance.

About the position

One of the cornerstones of memoQ’s success is the top notch technical support we provide to our customers. As part of memoQ’s team, you will work in our office in Gyula, providing support to our customers and internal team alike, regarding our products memoQ, memoQweb Language Terminal and memoQ Cloud. Identifying, reproducing and reporting errors, documentation and testing are all part of the job. The team works in shifts.
 

Responsibilities

  • Answering technical requests sent to Kilgray's support and providing help with technical issues to customers
  • Quick and thorough investigation of and response to assigned tickets in ticketing system
  • Reporting discovered bugs in bug-tracking system
  • Regular and proactive testing of the parts of products covered by support
  • Reporting recurring errors and problems to support manager


The ideal candidate is

  • A computer enthusiast, either with a degree in IT or programming, or having years of similar experience
  • Quick learner
  • Able to work alone, but also good in teams
  • Speaks and writes fluently in english
  • Empathic, able to understand and recognize issues


What we offer

  • enthusiastic and helpful co-workers,
  • a highly motivated international team,
  • competitive salary,
  • opportunities for various training and conference participation
  • due to the nature of the tasks, you will improve in various IT-related fields

  • Location:Hungary, Gyula.
  • Compensation:Competitive salary.
  • Contact:If you feel you possess the skills listed above and you are interested in the job, please send your CV to careers@memoq.com
  • Attachment:N/A