The CAT tool for individual translators
Translation project management made simple!
Free version of memoQ with limited features
For enterprises and translation companies
Advanced translation productivity in the cloud!
The ultimate terminology management system
If you need assistance, contact our support team here!
Everything you need to know about your support and maintenance agreement with Kilgray.
To better support predictability and planning, let us summarize the principles on support and maintenance, compatibility and versioning into one policy.
Your client will be able to log in on your own Customer Portal’s interface and start to work with you right away. They can upload the translatable files and send you a quote request. You can allow them to use autoquote to automatically create a quote, and even start a translation job via your portal.
Your customers will receive quotes you create based on the documents they uploaded. If they approve the quote, the PM will see the translation project in memoQ, with an indication that the job in question comes from the Customer Portal.
After accepting the quote, your clients will be able to observe project status in Customer Portal. Track Status shows them, on a percentage bar, the project stage and the current rate of completion. This feature uses information from your memoQ server and shows the data to your customer.
Have you competed the job? Fantastic – you can deliver instantly via Customer Portal. What will your client see? They will see that status track bar is completed and the files have been translated – and, at this point, they will be able to download the files right from the client interface.
Deadline handling serves both customers and project managers: requests with impossible deadlines can now be identified and corrected. Deadline changes by either customers or PMs will result in notifications for the other party.
Customer Portal allows company specific branding by replacing the main logo and the application color scheme. Master this feature! Check out this video.