Upgrade benefits

memoQ server upgrade benefits for enterprises

This section outlines the benefits for renewing the support and maintenance agreement for enterprise customers.
  • New functionality
    There are many reasons why a company might want to upgrade to the latest version of memoQ server. New functionality in the software is among the most important motives. With every release, memoQ becomes a better-equipped system. Each new version adds between ten to twenty features that increase translation productivity and improve project, client and vendor management functionality. New features are not the only reason for upgrading. New versions also bring about improved system stability and the latest bug fixes.
  • Great support
    We work hard to ensure that we have the sort of support for our products which our customers deserve.
     
    Front line support availability:
    • Monday-Friday NON-STOP  (CET - Central European Time).
    • Saturday: from 10:00 am to 18: 00 pm (CET - Central European Time).
    • Sunday: we provide courtesy support and answer urgent tickets only that prevent work or delivery.

    Solving your problems quickly
    No company’s support is perfect. However, our support team tries to attend your tickets as soon as they arrive to our system. Because we receive hundreds of tickets per day, please make sure you prioritize the urgency of your issue accordingly.

    We understand that if a customer has an urgent issue, it needs to be address right away so you can deliver your project on time. If you value great support and want to have the possibility to reach to our team whenever an issue arrives, please make sure you have your support and maintenance agreement up to date. You can check the validity of your SMA here.    
     
  • Compliance
    Remaining compliant with regulatory guidelines, security specifications and quality standards and is another reason why many companies choose to upgrade their software to the latest version.