Support@Kilgray

Support@Kilgray

Kilgray is very proud of our approach to support. Since we first released memoQ we have treated issues from customers with the highest importance. We also answer support queries every day of the year.

  • 26 February 2015
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Reasons to be cheerful!

Reasons to be cheerful!

This post looks at how memoQ is becoming more intuitive, Kilgray support is improving and Kilgray is maturing as a company. Some reasons for our customers to be cheerful.

  • 18 December 2014
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Support 101

Here at Kilgray we do believe that good support is one of the cornerstones of our company - the other one being seriously bad jokes- , and we keep working hard to make it better and better (and the jokes worse).

  • 26 April 2012
  • by Márton Horvath
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Cheaper is not always better

Discontinuing a product, undoing a decision is always a hard task. Two years ago we introduced the memoQ translator standard version to lower the entry costs into the world of memoQ. Soon after, SDL also launched their Starter edition with an even lower entry price. I don't know if they have success with this or not, but we definitely did not have a lot of success with the standard version. 

  • 10 July 2011
  • by István Lengyel
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Exceeding expectations with support

I'm down with flu so yesterday I was trying to minimize my availability. Still, one of our customers contacted me on Skype, and when I asked them to turn to support, they insisted that they speak to me.

  • 05 March 2011
  • by István Lengyel
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