Salford Translations Ltd is a leading European translation company based in Manchester. We provide a range of multilingual documentation solutions for our clients.
So may I just say a very public "thank you" to Kilgray's excellent technical support team for their brilliant, helpful approach to customer service. I always get prompt, helpful answers that show an understanding of why I asked the question in the first place. Actually, they go waaaaay beyond mere technical support. They always provide support to solving the customer's problem, and that goes way beyond the mere technical.
In the customer service world, one often hears of "exceeding the customer's expectation". To have someone kindly give up his Saturday to solve an awkward, unusual technical problem for me certainly exceeds my expectations. Thank you.