Junior Customer Success Manager – Americas Hub

What gets you up in the morning?

• Do you want to leave your mark on the world and make your contribution to a world-class Sales team?
• Do you love interacting with great people?
• Are you passionate about localization and translation technology?
• Are you passionate about various industries, talking with enterprises and LSPs, in their mother tongue?
• Are you a “solution finder”, always in search of the right answer for someone, or the functionality that can unlock a buying decision

Then this position at memoQ may be just for you!

Why memoQ?

• If you love learning and would like to work with some of the best minds in the industry, memoQ, a global market leader in translation technology and one of the top 500 fastest-growing SaaS companies in the world, can be a great choice for your continued professional growth.
• If workplace atmosphere is important to you, you’ll love working as part of memoQ’s highly motivated, talented, international team, with enthusiastic and helpful co-workers.
• If you like freedom and flexibility, you’ll enjoy the autonomy and you’ll be trusted at memoQ to make your own decisions, optionally working from home and also enjoying flexible working hours.

What you’ll do in this role at memoQ?

As a member of memoQ’s Sales Team, you will

• Assist in managing a portfolio of customers across various industries, supporting their onboarding, engagement, and renewal processes.
• Identify opportunities to help customers expand their use of memoQ and inform the team of potential upsell opportunities.
• Support the achievement of customer retention and satisfaction goals by ensuring customers are successful with our solutions.
• Help customers establish effective workflows and best practices using memoQ.
• Monitor customer accounts, flag potential risks, and proactively reach out to support high-growth or at-risk accounts.
• Contribute to the creation of sales forecasts, reports, and performance updates.
• Share customer feedback, pain points, and insights with the team to improve services and products.
• Collaborate with support and product teams to assist customers with resolving issues.
• Work with the marketing team to promote region-specific campaigns and initiatives.
• Maintain accurate and up-to-date records in HubSpot or other CRM tools.
• Support marketing activities and events
• Develop a good understanding of customer needs and help foster positive, long-term relationships

What we think will help you succeed in this role

We believe you can be phenomenally successful in this role if you recognize yourself in the description below. 

• Up to 3 years of experience in account management or customer service is a plus
• Has experience in SaaS sales processes and the localization industry with strong communication skills and the ability to build positive relationships to support customer success.
• Proven proficiency in Canadian French and English (both written and spoken), with the ability to effectively communicate with clients and colleagues in a professional environment; knowledge of Portuguese is an advantage
• Understanding of sales principles, with enthusiasm for upselling and cross-selling
• Ability to build positive relationships with customers and colleagues
• Good problem-solving skills and proactive attitude
• Customer-focused mindset with a willingness to learn and grow in sales and client care
• Comfortable using MS Office tools (Word, Excel, PowerPoint)
• Strong communication and interpersonal skills
• Ability to work independently and take initiative
• Team player with a collaborative attitude
• Eagerness to learn about data management, reporting, and tools like HubSpot
• Readiness to comply with memoQ standards 
• Motivated, dedicated, and eager to develop a career in account management

How to apply

If you’re interested by this position, please get in touch with us by submitting your application, including your CV and an and your expected salary range after clicking the button below. We will be delighted to have a conversation with you about your experience and career goals, as well as the vision and context for the products that you will help us build. 

You’ve applied. What’s next?

We want all of our candidates to enjoy a smooth and efficient experience with us, which is why we aim to get back to you regarding your application within a short time. 

As we receive numerous applications for our positions, if your profile corresponds to our requirements to continue the process, the first step is a screening call with a member of the recruitment team. This is followed by a video meeting with the hiring manager and a relevant stakeholder or depending on the nature of the role, sometimes we ask for some test. 

The final step is a chance to meet some of your potential teammates, it can be done in person in the office or online.