Frequently Asked Questions - memoQ translator pro

memoQ FAQ | translator pro

This FAQ answers the most Frequently Asked Questions from memoQ translator pro users to our team. Before submitting a ticket to Support, make sure to read through this page with articles and answers to the most commonly asked questions.

Unsure about how to place your order? What is the SMA and what does it stand for? Find out all about these recurring inquiries and much more by clicking on the arrows next to the topics.

memoQ translator pro

How much is a new translator pro license?

The price is 620 EUR/770 USD

Can I try it?

Yes, we have a free version via our website, it can be tested for 30 days here.

Where can I buy memoQ translator pro when the 30-day long trial ended?

Via our webshop, you can proceed with the purchase here.

How much is the Service and Maintenance Agreement (SMA)?

It is 124 EUR/154 USD. Please note that the SMA yearly fee, counting from the date of your first purchase.

Can I use memoQ after the SMA expired?

Yes, the only limitation of not renewing the SMA is that you will not be able to access newer versions of memoQ, nor request support without a valid SMA.

Can I transfer my translator pro from a different computer to a new one?

Yes, you can, by simply adding -001 or -002 to the end of the serial number. Please note, that you can only transfer the license to two computers.

Can I use my license on more than 1 computer?

Yes, but you may use it on 2 computers maximum. Just simply add -001 or -002 at the end of your serial number.

Useful links:

How to purchase
Webshop

What is an SMA?

It stands for Support and Maintenance Agreement, covering our support engineers’ availability 24/5. The SMA also grants users guaranteed access to our new versions and builds.
Please note: SMA is a continuous agreement. The date you purchased your memoQ license will always be your SMA expiration and renewal date for each following year.

How much is the SMA for translator pro?

One year of SMA costs 124 EUR/154 USD.

What is the validity of my SMA?

The SMA is a yearly fee. Your SMA is counted from the day of your first purchase. The date of your first purchase will indicate when you will need to renew your SMA.

Can I just extend my SMA from today?

It is possible to renew the SMA on any day, however, please keep in mind that the first purchase date will always indicate when the SMA should be renewed for another year.

My SMA expired, how much do I need to pay to download the current version?

Please calculate the number of years elapsed since your first purchase and multiply it by 124 EUR or by 154 USD. In order to make a correct calculation, use the first purchase date as it is the indicator of the SMA renewal date.

Can I still use my translator pro license if my SMA is not valid anymore?

Yes, you can still use translator pro. The only limitation of not renewing your SMA is that you will not be able to download newer versions of memoQ, and you will not be eligible to receive help from the Support Team.

If I see a discount for new translator pro license purchase, can I use it for my SMA renewal?

Buying a completely new license and renewing the SMA are two completely different options, however, we run regular campaigns for expired SMA renewals via email. If you want to subscribe to these emails, please send an email to marketing@memoq.com.

Please note: SMA is a continuous agreement. The date you purchased your memoQ license will always be your SMA expiration and renewal date for each following year.

We advise you to renew your SMA each year when getting close to the expiration date. Each year is payable. If you haven’t renewed your SMA in three years, you would need to pay all 3 years to enjoy the latest version of memoQ.

Useful links:

Renewal guide
More about the SMA

What is my translator pro’s serial number?

The serial number is the identification of your license — it should be provided when contacting Sales or Support.

Can I use the serial number on 2 computers, even at home or in the office; on a laptop or desktop?

You may use your translator pro license by adding to your serial number a -001 and -002 at the end.

Where can I buy a license?

Via our webshop

Do you offer discounts?

We run regular campaigns to support linguists and freelancers. If you signed up for our regular email updates, you will receive email notifications about discount campaigns once they occur. Also make sure to follow memoQ on Facebook to be notified about updates!

I received a discount code! How can I purchase using a discount code?

Please follow the instructions here.

If I see a discount for new translator pro license purchase, can I use it for my SMA renewal?

Buying a completely new license and renewing the SMA are two completely different options, however, we run regular campaigns for expired SMA renewals via email.

Can I get a VAT invoice?

If you require an invoice, please make sure to send a ticket to our Support Team here. In the ticket, please state the nature of your request (invoice), with all the necessary information, and our team will assist you in creating the invoice.

Couldn't find an answer to your questions in this FAQ? Please contact us at sales@memoq.com. If you have already contacted us, due to the high volume of incoming requests, please allow at least 24 hours for our team to reply.