Zendesk

Automated translation for your help center

Overview 

Providing support in multiple languages requires content that is accurate, consistent, and always up to date. The Zendesk–memoQ Connector helps you maintain multilingual help center content while significantly reducing manual effort. 

By connecting Zendesk with memoQ, the connector automates the transfer of knowledge base articles between systems. It detects content changes, initiates translation, and returns completed translations to Zendesk automatically. 

This approach reduces routine work, minimizes the risk of errors, and ensures that customers receive reliable content in their language. 

Key Benefits 

Support content that stays current 

The connector monitors changes in Zendesk articles and automatically triggers translation workflows. This ensures that all language versions remain aligned without manual tracking. 

No manual exporting or importing 

Articles are transferred automatically from Zendesk to memoQ. They can be translated and returned with or without human review, depending on your workflow. 

Faster turnaround and reduced workload 

Translation starts as soon as changes are detected. This shortens turnaround times and reduces the operational effort required from your team. 

Full visibility and control 

A specially designed dashboard, secured by SSO (OIDC), provides an overview of all Zendesk articles. It includes direct links to: 

• The original Zendesk article and its translations 
• The memoQ project and document, where translations can be updated and redelivered to Zendesk 

How It Works 

Automatic content pickup

The connector monitors Zendesk for articles in selected categories. When content is created or updated, it is flagged and automatically sent for translation. 

Integration with memoQ

Content is imported into memoQ projects using automated project templates. These templates ensure automatic processing and instant project start for both MT and MTPE workflows

Automated delivery

Completed translations are returned to Zendesk automatically, through memoQ callbacks or periodic workflow checks.

Value for your organization 

With the Zendesk–memoQ Connector, you can: 

• Support multiple languages without increasing workload 
• Improve translation speed and quality 
• Maintain consistency across languages 
• Reduce operational complexity 
• Provide a better experience for global customers 

Requirements 

To use the connector, the following are required: 

• memoQ WS API 
• memoQ TMS deployed in a private cloud or on premises 
• Hosting the connector alongside memoQ TMS