Goals
Epic’s goal is to provide world-class healthcare software for patients and users around the world, all in a language that is most useful for them.
Challenges
Epic needed to reduce the human effort required to translate a wide array of complex documents and support a high volume of strings generated in-house. They required a flexible solution that could accommodate diverse use cases, including string ID matching, an essential feature for maintaining consistency. Their prior TMS lacked robust support for sharing and collaborating across a large group of translators, which created bottlenecks and slowed progress.
Results
After integrating memoQ, Epic gained a platform on which to build a custom solution that automates its development and translation pipeline. This setup now encompasses machine translation, automated delivery and retrieval, support for external translators, and enterprise-level metric reporting across the numerous languages they support.
Read More Success Stories
Learn more about how Deutsche Bahn decided to implement a Translation Management System (TMS) to streamline their localization processes and free up time to focus on quality and customer satisfaction.
Deutsche Bahn
“We want to keep control over our data throughout the entire translation process; in other words, we want to know who is working with our data and how.”
Dinamic Group Services faced issues with terminology, workflows, and translation errors, affecting quality and growth. With memoQ, they cut delivery times by 30%, reduced errors by 25%, and improved customer satisfaction, supporting global expansion.
Dinamic Group Services
By using memoQ, we have observed a 35% increase in productivity, a 20% improvement in translation quality, and a 15% reduction in operational costs. These improvements have significantly impacted our turnover and customer satisfaction.
Learn more how the translation team at PSI CRO (contract research organization) was able to speed up its turnaround time by 10-50% depending on the type of content with memoQ.
PSI-CRO
“The main reason we chose memoQ over other solutions on the market is that it is user-friendly and has a lot of features that can be adapted to specific workflows and offers a variety of solutions. The LiveDocs feature is what made it stand out among the competitors, providing the possibility of using our existing libraries and having live access to our documents.”
Learn how Hockey Canada has been using memoQ cloud as a powerful ally in their translation projects and processes.
Hockey Canada
“memoQ cloud gives us the flexibility we need by allowing for multiple project manager licenses, which, in turn, provides each member of our team with complete control of their workflow from start to finish while still sharing a collaborative environment.”